Marketing/Housing Counselor

Presbyterian Homes & Services - Towner Crest in Oconomowoc WI  is seeking a Housing Counselor to join its team.  

The Housing Counselor represents Presbyterian Homes & Services and its operating entities to the community at large in relation to the marketing goals of the organization. 

This position develops and implements the marketing plan and strategies and manages ongoing maintenance of the marketing strategies in conjunction with site operations.

• Collaborate with Housing Counselors at other PHS sites, to build brand awareness and coordinate on shared leads and referrals
• Plan periodic events for community and/or prospect engagement
• Work with other site management to welcome/orient new residents

REPORTING STRUCTURE:

The Housing Counselor reports to the Site Leader/Campus Administrator at Towner Crest.

HOURS: 

This is a 40 hour/week schedule with flexibility as needed to meet the needs of prospective residents and their families schedules.

ABOUT THIS COMMUNITY

Towner Crest

1205 E Lisbon Road

Oconomowoc, WI 53066

The close-knit community at Towner Crest will create abundant opportunities for you. Experience the positive impact of the caring and compassionate culture of employees and residents.

As an employee you can take advantage of a variety of amenities such as:

  - Underground heated parking 

  - Discounted employee meals

  - Free Fitness Center

This community offers the following care options: Independent Living, Assisted Living & Memory Care

• Coordinate the development and execution of marketing strategies and plan for the site under the direction of site leadership and in collaboration with the PHS best practices for Marketing.
• Successfully target the necessary audiences and to implement plans to reach those audiences in relation to the marketing goals set for the site.
• Plan a community networking program which will include scheduled meetings and presentations with appropriate community leaders and groups to present the services of the project.
• Act as the primary on-site sales and marketing representative.
• Provide information about service availability, packages, pricing, financial assistance, and related information to all inquiries.
• Respond to calls and inquiries, conduct tours and provide information, advice, support and assistance to prospective customers during their decision making process.
• Maintain accurate records of inquiry and lead tracking, follow up, waiting list management etc. through the designated, computerized lead management system.
• Coordinate marketing processes with site staff per established timeframes.
• Assist residents and their representatives with all preadmission procedures including completing reservation and entrance deposit agreements and communicating marketing and admission information in a timely manner to all customers.
• Ensure a smooth transition of admissions processes to site staff per established timeframes.

• College degree in social work, gerontology, marketing, human services or related field, or equivalent experience.
• Experience in senior housing, service or health care related environment.
• Must have flexibility, personal integrity, and ability to work effectively with residents, coworkers, family members, visitors, and the general public.
• Must be able to work independently and with minimal supervision.
• Demonstrated computer proficiency including Microsoft Office. Must be experienced and able to use lead management software.  
• Must be a team player, willing to take directions and accept responsibility for meeting specified objectives.
• Must understand the basic principles of marketing and sales.
• Demonstrated compatibility with PHS's mission and operating philosophies.
• Demonstrated ability to read, write, speak and understand the English language to communicate with all customers. 

Presbyterian Homes & Services (PHS), headquartered in St. Paul, Minnesota, is a non-profit, faith-based organization providing a broad array of high quality housing choices, care and service options for older adults. Over 7,000 employees serve 27,000 older adults through 50 PHS-affiliated senior living communities in Minnesota, Wisconsin and Iowa, and through Optage® home and community services. PHS is also co-owner of Genevive, a progressive model of primary care, care navigation and value-based services for over 5,300 older adults in Minnesota. Established in 1955, PHS has earned the reputation as an innovative leader concerned with promoting independence, vitality and well-being for those they serve.

We believe employees are the most important resource in our ministry and we are committed to an environment where employees are valued and empowered to make a difference. With a strong commitment to grow our employees from within, the development opportunities with us are virtually unlimited. We offer competitive wages, opportunities for advancement, ongoing training, and incredible benefits like education assistance and nursing loan forgiveness.

If you have a desire to honor God by enriching the lives and touching the hearts of older adults, consider answering the call and join our team.

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.