Desktop Specialist

Presbyterian Homes & Services is seeking a full time Desktop Specialist for its Information Technology team. 

 

We are looking for a driven IT Professional to help us provide support and service delivery for End User Services team within PHS IT, and throughout our enterprise.

 

This is an in-office position, based in Roseville, MN. The position requires travel (approximately 10%) to PHS communities as needed, including communities across the states of Iowa and Wisconsin.

The Desktop Specialist will based on requirements from PHS Management, regional operations and site leaders build, test, deploy and enhance appropriate End User Services solutions and systems. They will be responsible to break/fix of items including desktops, laptops, copiers, printers, fax machines, scanners, tablets and other components that make up the technology needs for PHS Staff. Ensure that the PHS End User Services team is meeting our Service Level Agreements for response and resolution times. This position will also be involved in setting our standard physical equipment and standard OS and application builds.

 

In a support role, in conjunction with the whole of PHS IT and in response to requirements from the other PHS groups, build, implement and support appropriate enterprise as well as local solutions in the following capacities (list is not all inclusive):

• Provide internal, on-site support via phone, email and in person for all PC-based applications and general office hardware.
• Collaborate with PHS IT Management to remotely ensure the consistency of technology solutions throughout the enterprise.
• Actively advocate Best Practices on a daily basis.
• Seek out and pursue opportunities for new business development.

 

 

• 2 year technical degree or comparable work experience
• Certifications Microsoft OS, A+ and other technologies are preferred.
• Experience supporting general office technology including PC’s, laptops, copiers, fax machines, printers, etc.
• Proficient knowledge of computer systems, desktop operating systems and trends in technology.
• In depth technical understanding and demonstrated capability of one or more of the following:
• Hardware support for Desktops; Displays; Printers
• Implementation of Technical Solutions
• Windows XP and Windows 7 Operating Systems
• Experience using a Configuration Management Solution to manage / deploy systems and applications. (i.e. Kaseya)
• Self Starter with interest in researching industry trends
• Attention to detail and ability to solve problems quickly and see them through until completion.
• Demonstrated ability to complete projects. Ability to Independently manage and prioritize workload.
• Excellent customer interaction and communications skills. .Ability to work with customers and colleagues in a professional manner during stressful situations.
• Valid Driver’s License and ability to transport self between PHS communities.
• Ability to maintain job performance and efficiency while remaining in compliance with policies and established procedures.
• Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

The estimated starting pay range for this role is $26.27 - $32.84 per hour. This good faith estimate is based upon PHS’s typical starting pay range for this role. Actual pay range depends on many factors including each individual employee’s qualifications and market conditions and is subject to change.

Full-time benefits-eligible employment begins at a minimum of 30 hours per week:

• Health, and dental, including applicable HSA & FSA
• Employer Contribution to HSA for eligible Health Plans
• Life insurance (AD&D)
• Retirement, with eligibility for an employer match
• Holiday pay and extended sick

 

Full and Part-time benefits-eligible employment working between 20-29 hours per week:

• Vision insurance
• Voluntary short-term & long-term disability
• Accident & hospitalization coverage
• Education assistance programs

 

All employees:

• Accrue PTO (Paid time off)
• Same-day pay
• Employee assistance program (EAP)
• College partnership educational discounts
• Access to Learn to Live Resources

Based in St. Paul, Minnesota–Presbyterian Homes & Services (PHS) is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care options and services for older adults. There are over 7,500 team members like you at PHS, serving more than 26,000 older adults through 60+ PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® and other community services. PHS is also co-owner of Genevive®, the largest geriatric primary care practice in MN, providing comprehensive care for over 15,000 older adults.

An Innovative Leader: Established in 1955, PHS has earned the reputation as an Innovative Leader dedicated to promoting independence, purposeful living, and overall well-being. PHS is now one of the largest nonprofit senior housing and services providers in the US.

Our strong focus on our employees, means we are committed to an environment where you are valued and empowered to make a difference. With a strong commitment to team growth from within, roughly 80% of leadership roles are filled through the development of people like you. To learn more about PHS culture, benefits and team development, we invite you to visit the "Careers" section of our website.

Let's get you started.

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.