Mobile Technology Specialist

Presbyterian Homes & Services is Full-Time Mobile Technology Specialist to join its team. 

 

The Mobile Technology Specialist is a service-oriented role that manages both PHS’s Mobile Device Management Program (MDM) Device Enrollment Program (DEP) and Android Enterprise Program while also collaborates with a team to ensure the successful procurement and deployment of mobile and data communications devices across the company. This role also serves as a resource to people in their learning and adoption of mobile technology. Additionally, the Mobile Technology Specialist resolves help desk requests for people working remotely and in PHS’s office.

 

This is an in-office position, based in Roseville, MN. The position requires travel to PHS communities as needed.

 

REPORTING STRUCTURE
The Mobile Technology Specialist reports to the IT Director of Networking and Telecommunications and works collaboratively with IT Staff, management, mobile device users and others within the scope of a support to our senior living communities.

 

 

Key responsibilities of this position include but are not limited to:

 

• Utilize the Microsoft Intune MDM solution to manage services including Active Directory integration and device and security policy maintenance.
• Oversee the Mobile Device Management (MDM) platform, ensuring devices are enrolled, configured, and compliant with organizational policies.
• Manage the Device Enrollment Program (DEP) and Android Enterprise Program, providing seamless setup and deployment of mobile devices.
• Procure mobile devices using a variety of methods, including the Apple Device Enrollment Program (DEP).
• Collaborate with cross-functional teams to ensure timely and accurate procurement of mobile and data communication devices.
• Coordinate the deployment of devices, including configuration, testing, and user setup.
• Oversee, recover, and recycle electronic assets including smartphones, feature phones, tablets, and other associated hardware.
• Maintain assets in the Asset Management system.
• Coordinate with wireless and device vendors to meet the needs of PHS’s employees.
• Provide end-user support for mobile technology, offering training and guidance to enhance technology adoption and usability.
• Serve as a resource for troubleshooting and resolving mobile device issues for both office-based and remote employees.
• Respond to help desk tickets related to mobile and data communications devices, ensuring prompt resolution.
• Maintain and update PHS’s knowledge base on technical queries and ticket resolution.
• Develop and maintain support documentation.
• Follow, redefine, and develop workflow related to mobile device management.
• Stay updated on industry trends and emerging technologies in mobile device management and communications.
• Identify and implement improvements to PHS’s mobile technology systems and processes.
• Performs other duties and responsibilities as necessary.

• Bachelor’s degree or a combination of equivalent work experience, education, and 2+ years working in a help desk role and managing mobile devices, and providing user support and solution services.
• Experience with Apple Device Enrollment Program (DEP), Microsoft Office, and O365, iOS devices, and Android devices is necessary.
• Experience with Microsoft Intune desirable.
• Ability to travel domestically to PHS sites on an as-needed basis.
• Excellent written, computer, interpersonal relationship, and communication skills.
• Strong administrative, planning, collaboration, and problem-solving skills.
• Demonstrated ability to read, write, speak, and understand the English language to communicate with all customers.
• Able to read and understand technical manuals and procedural documentation.
• Proficient in Internet navigation, Microsoft Word, Excel, PowerPoint, and Outlook.
• Self-motivated and directed with attention to detail.

The estimated starting pay range for this role is $26.27 - $32.84 per hour. This good faith estimate is based upon PHS’s typical starting pay range for this role. Actual pay range depends on many factors including each individual employee’s qualifications and market conditions and is subject to change.

Full-time benefits-eligible employment begins at a minimum of 30 hours per week:

• Health, and dental, including applicable HSA & FSA
• Employer Contribution to HSA for eligible Health Plans
• Life insurance (AD&D)
• Retirement, with eligibility for an employer match
• Holiday pay and extended sick

 

Full and Part-time benefits-eligible employment working between 20-29 hours per week:

• Vision insurance
• Voluntary short-term & long-term disability
• Accident & hospitalization coverage
• Education assistance programs

 

All employees:

• Accrue PTO (Paid time off)
• Same-day pay
• Employee assistance program (EAP)
• College partnership educational discounts
• Access to Learn to Live Resources

Based in St. Paul, Minnesota–Presbyterian Homes & Services (PHS) is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care options and services for older adults. There are over 7,500 team members like you at PHS, serving more than 26,000 older adults through 60+ PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® and other community services. PHS is also co-owner of Genevive®, the largest geriatric primary care practice in MN, providing comprehensive care for over 15,000 older adults.

An Innovative Leader: Established in 1955, PHS has earned the reputation as an Innovative Leader dedicated to promoting independence, purposeful living, and overall well-being. PHS is now one of the largest nonprofit senior housing and services providers in the US.

Our strong focus on our employees, means we are committed to an environment where you are valued and empowered to make a difference. With a strong commitment to team growth from within, roughly 80% of leadership roles are filled through the development of people like you. To learn more about PHS culture, benefits and team development, we invite you to visit the "Careers" section of our website.

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PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.