Housing Advisor

The purpose of this position is to “create smiles in the eyes of the people we serve” by fulfilling Presbyterian Homes & Services' (PHS) mission and operating philosophies.

 

Presbyterian Homes & Services - Senior Housing Partners is seeking a full time, temporary, Housing Advisor for a new senior apartment building at Mill Pond, located in Ankeny, Iowa. This sales and marketing position will remain in place until the target occupancy goal is met. The opportunity for additional assignments following the completion of this project may be a future possibility. In this role, you will serve as a sales advisor, marketing specialist and leader in meeting established occupancy goals.

 

The Housing Advisor represents Senior Housing Partners (SHP) and Presbyterian Homes & Services (PHS) and its operating entities to the community at large in relation to the marketing and sales goals of the organization. This position executes the startup marketing and sales functions for new projects developed by Senior Housing Partners and transitions ongoing maintenance of sales and marketing strategies to site operations per established site plans.

 

Reporting Structure: The Housing Advisor reports to the Senior Housing Partners Regional Sales & Marketing Manager. The Housing Advisor works collaboratively with Senior Housing Partners staff, Site Leaders, and functional directors of assigned areas of accountability.

The Housing Advisor is responsible for representing Senior Housing Partners and Presbyterian Homes & Services and it’s operating entities to the community at large in relation to the sales and marketing goals of the organization.

 

Responsibilities include, but are not limited to:

• Successfully target the necessary audiences and implement plans to reach those audiences in relation to the sales and marketing goals set for the project.  Coordinate the execution of sales and marketing strategies for the project under the direction of the SHP Regional Sales & Marketing Manager. 
• Achieve high customer satisfaction and positive customer experience.  Provide information about service availability, pricing, financial assistance, and related information to all inquiries by acting as the primary on-site marketing & sales representative for SHP.  Maintain accurate records through the designated customer relations management (CRM) system in a timely manner.
• Document in the CRM following SHP/ PHS Best Practices. Monitor and utilize data sources, i.e., CRM to improve sales efforts such as KRA dashboards, Census Analytics, and conversion ratios.
• Follow the PHS Sales Philosophy and Toolkit; embrace the Prospect-Centered Sales model, utilize the values of empathy, trust and curiosity while supporting the prospect throughout the sales journey and decision-making process.
• Respond to all inquiries (phone calls, web, emails, in-person, other); while providing focused personalized service and information to assist the customer.
• Schedule and conduct meaningful tours based on the discovery of interests and identified needs.
• Achieve or exceed sales and marketing and site startup goals and benchmarks.  Streamline the sales process and meet or exceed sales goals by being knowledgeable of and comfortable with the established SHP sales process.
• Collaborate with involved parties to establish and coordinate move-in schedule and welcome days information to ensure a successful move-in experience for new residents.
• Assist to plan, implement, and execute marketing events and presentations.
• Engage in SHP/ PHS sales and marketing function programs including but not limited to functional workgroup, ongoing training, and other opportunities to align and support organizational initiatives.

• College degree in social work, gerontology, marketing, human services or related field, or equivalent experience.
• Experience in senior housing, service, or health care related environment.
• Sales experience preferred. Must understand the basic principles of sales and marketing.
• The ability to prioritize and manage multiple tasks with attention to detail.
• Excellent written, interpersonal communication, public speaking, and organizational skills.
• Demonstrated ability to read, write, speak, and understand the English language to communicate with all customers.
• Must be able to work independently and with minimal supervision.
• Demonstrated computer proficiency including Microsoft Office and other common computer programs. Utilize customer relation management (CRM) software efficiently and effectively.
• Must be able to learn and utilize technology and digital technology.
• Must be a team player, willing to take directions and accept responsibility for meeting specified objectives.
• Must have flexibility with periodic weekend or later hours, personal integrity, and ability to work effectively with prospects, residents, coworkers, family members, visitors, and the public.
• Demonstrated compatibility with PHS’ and SHP’s mission and operating philosophies.

The estimated starting pay range for this role is $28.88 - $36.09 per hour. This good faith estimate is based upon PHS’s typical starting pay range for this role. Actual pay range depends on many factors including each individual employee’s qualifications and market conditions and is subject to change.

Full-time benefits-eligible employment begins at a minimum of 30 hours per week:

• Health, and dental, including applicable HSA & FSA
• Employer Contribution to HSA for eligible Health Plans
• Life insurance (AD&D)
• Retirement, with eligibility for an employer match
• Holiday pay and extended sick

 

Full and Part-time benefits-eligible employment working between 20-29 hours per week:

• Vision insurance
• Voluntary short-term & long-term disability
• Accident & hospitalization coverage
• Education assistance programs

 

All employees:

• Accrue PTO (Paid time off)
• Same-day pay
• Employee assistance program (EAP)
• College partnership educational discounts
• Access to Learn to Live Resources

Based in St. Paul, Minnesota–Presbyterian Homes & Services (PHS) is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care options and services for older adults. There are over 7,500 team members like you at PHS, serving more than 26,000 older adults through 60+ PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® and other community services. PHS is also co-owner of Genevive®, the largest geriatric primary care practice in MN, providing comprehensive care for over 15,000 older adults.

An Innovative Leader: Established in 1955, PHS has earned the reputation as an Innovative Leader dedicated to promoting independence, purposeful living, and overall well-being. PHS is now one of the largest nonprofit senior housing and services providers in the US.

Our strong focus on our employees, means we are committed to an environment where you are valued and empowered to make a difference. With a strong commitment to team growth from within, roughly 80% of leadership roles are filled through the development of people like you. To learn more about PHS culture, benefits and team development, we invite you to visit the "Careers" section of our website.

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PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.