Housing Counselor

Put Your Purpose To Work at PHS • We Have a Place for YOU • Apply To Kirkland Crossings Today!

Presbyterian Homes & Services is seeking a Housing Counselor to join its Pewaukee team!

The Housing Counselor represents Presbyterian Homes & Services and its operating entities to the community at large in relation to the sales and marketing goals of the organization. In this role, you will serve as a sales advisor, marketing specialist and leader in meeting established occupancy goals for the new Independent Living terrace at Kirkland Crossings. This position leads all sales activities to help prospective residents and their representatives navigate our various senior living services and options.

REPORTING STRUCTURE: The Housing Counselor reports to the Site Leader. This position will also take direction from and coordinate efforts with Senior Housing Partners (SHP) and PHS Sales and Marketing.

ABOUT THIS COMMUNITY

Kirkland Crossings is a dynamic Christian, senior living community, located at 700 Quinlan Dr. in Pewaukee, just north of Pewaukee Lake, off of the Hwy 16 and Ryan Rd. exit. In addition to our sprawling 12-acre campus, our new, 77-unit independent living apartment building will be a wonderful addition to the current community which includes senior apartments, assisted living, and memory care, along with a town center featuring a bistro, library, club room, salon, wellness center, and more.

At Kirkland Crossings, find purpose and passion in your work with a team of like-minded people focused

on enriching the lives and touching the hearts of older adults. Presbyterian Homes & Services (PHS) is

looking for someone like you, who is focused on living out your calling for care. YOU become part of the most important resource in our ministry--focused on helping to understand people's needs and working together

to be supportive and empowering in order to build a vibrant and thriving community. You benefit from a

very home like, close-knit community-based team and a supportive organization with opportunities for movement and growth.

Salary:  $27.73 - $34.65 / hour

Responsibilities include but are not limited to:

• Coordinate the development and execution of marketing strategies and plan for the site under the direction of site leadership and in collaboration with the Sales and Marketing Director.
  • Successfully target the necessary audiences and to implement plans to reach those audiences in relation to the marketing goals set for the site.
  • Plan a community networking program which will include scheduled meetings and presentations with appropriate community leaders and groups to present the services of the project.
  • Act as the primary on-site sales and marketing representative for the site.
  • Provide information about service availability, packages, pricing, financial assistance, and related information to all inquiries.
  • Respond to calls and inquiries, conduct tours and provide information, advice, support and assistance to prospective customers during their decision-making process.
  • Maintain accurate records of inquiry and lead tracking, follow up, waiting list management etc. through the designated, computerized lead management system.
  • Coordinate marketing processes with site staff per established timeframes.
  • Assist residents and their representatives with all preadmission procedures including completing reservation and entrance deposit agreements and communicating marketing and admission information in a timely manner to all customers.
  • Ensure a smooth transition of admissions processes to site staff per established timeframes.

MINIMUM Qualifications

1. College degree in social work, gerontology, marketing, human services or related field, or equivalent experience.
2. Experience in senior housing, service, or health care related environment.
3. Sales experience preferred.
4. Must understand the basic principles of sales and marketing.
5. Ability to prioritize and manage multiple tasks with attention to detail.
6. Excellent oral, written, and interpersonal communication and organizational skills.
7. Demonstrated ability to read, write, speak, and understand the English language to communicate with all customers.
8. Must be able to work independently and with minimal supervision.
9. Demonstrated computer proficiency including Microsoft Office and other common computer programs. Must be experienced and able to use customer relation management (CRM) software.
10. Must be a team player, willing to take direction and accept responsibility for meeting specified objectives.
11. Must have flexibility with periodic weekend or later hours, personal integrity, and the ability to work effectively with prospective customers, residents, family members and representatives, coworkers, visitors, and the public.
12. Demonstrated compatibility with PHS’ mission and operating philosophies.

Full-time benefits-eligible employment begins at a minimum of 30 hours per week:

• Health, and dental, including applicable HSA & FSA
• Employer Contribution to HSA for eligible Health Plans
• Life insurance (AD&D)
• Retirement, with eligibility for an employer match
• Holiday pay and extended sick

Full and Part-time benefits-eligible employment working between 20-29 hours per week:

• Vision insurance
• Voluntary short-term & long-term disability
• Accident & hospitalization coverage
• Education assistance programs

All employees:

• Accrue PTO (Paid time off)
• Same day pay
• Employee assistance program (EAP)
• College partnership educational discounts
• Access to Learn to Live Resources

Based in St. Paul, Minnesota–Presbyterian Homes & Services (PHS) is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care options and services for older adults. There are over 7,500 team members like you at PHS, serving more than 26,000 older adults through 60+ PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® and other community services. PHS is also co-owner of Genevive®, the largest geriatric primary care practice in MN, providing comprehensive care for over 15,000 older adults.

An Innovative Leader: Established in 1955, PHS has earned the reputation as an Innovative Leader dedicated to promoting independence, purposeful living, and overall well-being. PHS is now one of the largest nonprofit senior housing and services providers in the US.

Our strong focus on our employees, means we are committed to an environment where you are valued and empowered to make a difference. With a strong commitment to team growth from within, roughly 80% of leadership roles are filled through the development of people like you. To learn more about PHS culture, benefits and team development, we invite you to visit the "Careers" section of our website.

Let's get you started.

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.