Resident Services Director

Our Kirkland Crossings community is seeking a Resident Services Director to join our team.

Put Your Purpose To Work at PHS!!

Kirkland Crossings located in Pewaukee, WI is seeking a Resident Services Director to join it's Administrative team!  

At Kirkland Crossings, find purpose and passion in your work with a team of like-minded people, focused on enriching the lives and touching the hearts of older adults. Presbyterian Homes & Services (PHS) is looking for someone like YOU, who is focused on living out their calling for serving others. YOU become part of the most important resource in our ministry--focused on helping to understand people's needs and working together to be supportive and empowering in order to build a vibrant and thriving community! YOU benefit from a close-knit community-based, multi-disciplinary team and a supportive organization with opportunities for movement and growth!

Kirkland Crossings is an active and dynamic Christian senior community on a 12-acre campus that was thoughtfully designed to preserve the natural prairie setting complete with ponds, prairie meadows and foot trails, providing a calming and inviting work environment.  As

a faith-based, non-profit organization, PHS-Kirkland Crossings considers our Christian Ministry values to be at the heart of all we do and it forms the cornerstone of our identity as an organization. We strive to reflect the  love of God and define our service you and others as an expression of God's grace. Hiring people that value and support our community and culture is our main priority!

We are easy access from Milwaukee and from Capitol Drive!

Salary: Based on Experience

Why work for Presbyterian Homes & Services?  

• Benefits packages for Full-Time employees
• Generous PTO (Paid Time off)
• Scholarship program - awards up to $5,250 per year!
• Free Fitness Center access
• Backyard patio and fire pit for BBQ's in the summer
• On-site library to check out books
• Off-street Parking
• Employee meal plan options
• Opportunities for growth & internal promotion are virtually unlimited.

• This community offers the following care options: Assisted Living & Assisted Living with Memory Care.

Nearby towns include: Brookfield, Lisbon, Hartland, Waukesha & Milwaukee, WI.

REPORTING STRUCTURE: This position reports to the Campus Administrator.

The Resident Services Director is responsible for planning, implementing, and monitoring services for residents in Housing and

Assisted Living consistent with regulations and established best practices.  This position will support residents through resident

advocacy, service coordination, marketing and admission processes.  This position acts as a liaison between management and

residents, and assists the Site Leader in campus operations.

The Resident Services Director has responsibility as a member of the site leadership team to participate in the planning and implementation of strategies and programming that assure high quality resident care while achieving short and long-term

operational goals and objectives for the site.

• College degree in social work, gerontology, health care administration, human services or related field or equivalent experience.
• Experience in senior housing, service or health care related environment.
• Demonstrated knowledge and experience in resident service coordination, resident and family support systems, marketing and community outreach.
• Demonstrated knowledge of social community service delivery systems preferred.
• Demonstrated computer proficiency including Microsoft Office and other common computer programs.
• Demonstrated compatibility with PHS's mission and operating philosophies.
• Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

Based in St. Paul, Minnesota–Presbyterian Homes & Services (PHS) is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care options and services for older adults. There are over 7,500 team members like you at PHS, serving more than 26,000 older adults through 60+ PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® and other community services. PHS is also co-owner of Genevive®, the largest geriatric primary care practice in MN, providing comprehensive care for over 15,000 older adults.

An Innovative Leader: Established in 1955, PHS has earned the reputation as an Innovative Leader dedicated to promoting independence, purposeful living, and overall well-being. PHS is now one of the largest nonprofit senior housing and services providers in the US.

Our strong focus on our employees, means we are committed to an environment where you are valued and empowered to make a difference. With a strong commitment to team growth from within, roughly 80% of leadership roles are filled through the development of people like you. To learn more about PHS culture, benefits and team development, we invite you to visit the "Careers" section of our website.

Let's get you started.

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.