Regional Director of Clinical Services - Eastern WI

Presbyterian Homes & Services (PHS) is seeking a Regional Director of Clinical Services to join it's clinical team in supporting and improving clinical services across Eastern Wisconsin.  This position encompasses a broad range of expertise in Assisted Living/Housing with Services. The primary purpose of this position is to provide consultative clinical support and technical guidance to Campus Administrators and Directors of Nursing at assigned sites in the region.

The Regional Director of Clinical Services reports directly to the Vice President of Clinical Services.

This full time, benefit eligible position is an excellent opportunity for an experienced nurse leader to work at the corporate level providing  support for our clinical programs in our Assisted Living/Housing with Services communities. Candidates must be willing to travel to PHS sites regularly and the home office is in Roseville, MN.  

The Regional Director of Clinical Services is responsible for the oversight of clinical aspects of Presbyterian Homes’ assisted living in the assigned region.   The Regional Director of Clinical Services works collaboratively with PHS Management staff, campus administrators, clinical administrators, clinical staff within sites, outside agencies such as Department of Health, and functional directors of assigned areas of accountability.  

Key areas of responsibility include but are not limited to:

• Promote efficient and effective operations by providing clinical consultation and technical support to assigned sites in your region. Support the Site Leader and Clinical Administrator in developing, executing and monitoring clinical goals. Conduct regular site visits and conduct education as needed during visits. Review functional KRAs for your assigned region. Identify regional trends and areas of concern to the RDO, Site Leader and Clinical Administrator. Support Site Leaders and Clinical Administrators in development and execution of action steps for improvement. Support the Site Leader in assessing competency and reviewing performance of Clinical Administrators. Ensure effective communication with all customers. Participate in strategic planning related to clinical operations for assigned sites.
• Ensure consistent and continuous regulatory compliance by maintaining awareness of State (WI) regulations. Assist with survey preparedness including conducting mock surveys, and act as a resource for the survey process. Assist with the plan of correction and follow up education, audits and monitoring. Review and report Vulnerable Adult reports and assist in investigations as needed. Participate in the development and analysis of reports, action plans, and measure the progress toward goals.
• Ensure effective communication with all customers. Participate in strategic planning related to clinical operations for assigned sites. Identify clinical needs of assigned sites. Assure an effective communication and problem-solving process is in place to optimize the flow of information between site and PHS Management & Services. Assure collaboration to achieve desired organizational outcomes and site goals.
• Provide hands-on support for the site during leave/turnover of Clinical Administrators including sourcing, recruitment, and interviewing of candidates. Assess clinical competency / capacity of candidates and provide input to hiring process. Partner closely with Campus Administrator to identify and place qualified candidates. Fill in for vacant Clinical Administrator positions and/or provide direction to others filling in for vacant Clinical Administrator roles. Manage overall onboarding process of Clinical Administrators; Coordinate with clinical specialists and Site Leader, manage mentoring relations for Clinical Administrators.
• Lead and manage the nurse triage program for Assisted Living sites to include recruiting, hiring, supervising, scheduling triage nurses.
• Support the Clinical Administrator as the first path for technical escalation beyond the Clinical Administrator. Review complaints & submissions for the region; manage high risk incidents in partnership with the Clinical Administrator and Site Leader. Report all significant high risk situations to the Director of Clinical Services and Regional Director of Operations (RDO).

• Current Registered Nurse license state(s) served.
• 2+ years experience as a Director of Nursing/Clinical Administrator.
• Demonstrated ability to write and implement policies and procedures.
• Demonstrated computer proficiency in Microsoft Office applications and electronic medical records.
• Knowledge of State regulatory requirements for long-term care.  Working knowledge of regulatory compliance.  
• Excellent written, interpersonal, and communication skills; adaptability, flexibility, and creativity.  Ability to communicate with a variety of people.
• Ability to travel to PHS sites and work a flexible schedule as needed to support site and organizational needs.
• Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

Based in St. Paul, Minnesota–Presbyterian Homes & Services (PHS) is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care options and services for older adults. There are over 7,500 team members like you at PHS, serving more than 26,000 older adults through 60+ PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® and other community services. PHS is also co-owner of Genevive®, the largest geriatric primary care practice in MN, providing comprehensive care for over 15,000 older adults.

An Innovative Leader: Established in 1955, PHS has earned the reputation as an Innovative Leader dedicated to promoting independence, purposeful living, and overall well-being. PHS is now one of the largest nonprofit senior housing and services providers in the US.

Our strong focus on our employees, means we are committed to an environment where you are valued and empowered to make a difference. With a strong commitment to team growth from within, roughly 80% of leadership roles are filled through the development of people like you. To learn more about PHS culture, benefits and team development, we invite you to visit the "Careers" section of our website.

Let's get you started.

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.