Home Care Services Coordinator

Job ID
Nursing Clerical Support/Staffing
Job Location : City
Job Location : State
Kirkland Crossings
Full Time


Presbyterian Homes & Services - Kirkland Crossings in Pewaukee, WI  is seeking a Home Care Services Coordinator (Clinical Scheduler), CNA/RA to join our team!


The Home Care Services Coordinator is responsible for direct care of residents in addition to scheduling and coordinating the work of Resident Assistants in Assisted Living/Memory Care, assist with orientation of new staff, data entry office support, and  coordinating billing for services.


This will be a shared role between 2 CNA/RAs.

 * Rotation will be:

2 weeks as Scheduler/Home Care Services Coordinator

2 weeks working a CNA/RA core schedule


Must have:

  • Excellent Communication Skills with both care team, residents and families
  • Excellent Organization and time management skills
  • 3+ years Caregiving in Assisted Living & Memory Care
  • CNA Desired
  • CBRF Certs a plus
  • Profiency with scheduling Software a plus.  We use Day Force Scheduling Tool.


REPORTING STRUCTURE: The Home Care Office Support position reports directly to the Clinical Administrator at the site. 






Kirkland Crossings
700 Quinlan Drive
Pewaukee, WI 53072

Kirkland Crossings is situated in a natural prairie setting complete with ponds, prairie meadows and foot trails, providing a calming and inviting work environment.

As an employee you can take advantage of a variety of amenities such as:
- Underground heated parking available for a monthly fee
- Discounted employee meals
- Free Fitness Center access

This community offers the following care options: Assisted Living, Assisted Living with Memory Care



• Assist with the onboarding process of new Resident Assistants and/or Resident Aides as designated.
• Coordinate the orientation of Resident Assistants and/or Resident Aides.
• Coordinate and develop Resident Assistant work schedules.
• Communicate all performance concerns, educational needs and development opportunities to supervisor in a timely manner.
• Provide input to performance evaluations of Resident Assistants and/or Resident Aides.
• Implement established staffing patterns and schedules that meet resident care needs and financial goals.
• Serve on-call for staffing needs as required.
• Maintain accurate staffing documentation including attendance tracking as designated by site.
• Maintain and submit accurate staffing statistical data to supervisor according to established timelines.
• Provide clerical support for the Home Care function.
• Coordinate and complete home care billing for services provided to residents according to established procedures.
• Maintain inventory, billing and distribution of supplies and equipment according to established procedures.
• Prepare and maintain accurate and timely payroll information for the clinical function as assigned.


  • Demonstrated leadership qualities such as problem solving, organizational skills, and ability to work well with and coordinate the work of others.
  • Demonstrated computer proficiency including word processing and other computer experience.
  • Demonstrated compatibility with the PHS mission and operating philosophies.
  • Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

About PHS

Presbyterian Homes & Services (PHS), based in St. Paul, Minnesota, is a non-profit, faith-based organization providing a broad array of high quality housing choices, care and service options for older adults. 6,400 employees serve 25,000 older adults through 45 PHS-affiliated senior living communities in Minnesota, Wisconsin and Iowa, and through Optage® home and community services. Established in 1955, PHS has earned the reputation as an innovative leader concerned with promoting independence, vitality and well-being for those they serve.

We believe employees are the most important resource in our ministry and we are committed to an environment where employees are valued and empowered to make a difference. With a strong commitment to grow our employees from within, the development opportunities with us are virtually unlimited. We offer competitive wages, opportunities for advancement, ongoing training, and incredible benefits like education assistance and nursing loan forgiveness.

If you have a desire to honor God by enriching the lives and touching the hearts of older adults, consider answering the call and join our team.




PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.


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