Resident Services Director

Job ID
Social Services/Admissions
Job Location : City
Menomonee Falls
Job Location : State
Dickson Hollow
Full Time


Presbyterian Homes & Services - Dickson Hollow in Menomonee Falls, WI (corner of Pilgrim & Lisbon Roads) is seeking a Resident Services / Billing Coordinator to join our team.


REPORTING STRUCTURE: This position will report directly to the Campus Administrator.

This is a 40 hour per week, Full Benefits, Salaried Role  


  • Must be detail oriented with excellent follow through, critical thinking, and communication skils
  • Assist residents/families with lease signings and move-in coordination
  • Orient residents/families to the community after move-in
  • Assist residents/families with internal transitions within our continuum of care
  • Address resident needs on a day to day basis
  • Manage reception team
  • Actively participate in Quality Service Team Meetings (leadership team)
  • Handle monthly resident billing utilizing computerized billing system
  • Manage bank deposits
  • Have excellent organization skills and pay attention to detail
  • Assist with community tours as needed
  • Exceptional follow through and great communication is a must
  • Experience in senior living, including CBRF and RCAC a plus





Dickson Hollow     W156N4881 Pilgrim Road Menomonee Falls, WI 53051


Dickson Hollow is located on the north border of Brookfield, a suburb of Milwaukee. Our community was developed in collaboration with Presbyterian Homes of WI and includes attached worship and ministry space for Living Hope Presbyterian Church. Join our vibrant and welcoming community of residents and staff. As an employee you can take advantage of a variety of amenities such as: - Discounted employee meals - Free Fitness Center access This community offers the following care options: Assisted Living, Assisted Living with Memory Care




The Resident Services Director is responsible for planning, implementing, and monitoring services for residents in Housing and Assisted Living consistent with regulations and established best practices.  This position will support residents through resident advocacy, service coordination, marketing and admission processes.  This position acts as a liaison between management and residents, and assists the Site Leader in campus operations.


The Resident Services Director has responsibility as a member of the site leadership team to participate in the planning and implementation of strategies and programming that assure high quality resident care while achieving short and long-term operational goals and objectives for the site.


  • College degree in social work, gerontology, health care administration, human services or related field or equivalent experience.
  • Experience in senior housing, service or health care related environment.
  • Demonstrated knowledge and experience in resident service coordination, resident and family support systems, marketing and community outreach.
  • Demonstrated knowledge of social community service delivery systems preferred.
  • Demonstrated computer proficiency including Microsoft Office and other common computer programs.
  • Demonstrated compatibility with PHS's mission and operating philosophies.
  • Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

About PHS

Presbyterian Homes & Services (PHS), based in St. Paul, Minnesota, is a non-profit, faith-based organization providing high-quality housing, care, and service options for older adults since 1955. Currently serving over 26,000 older adults in 43 locations in Minnesota, Wisconsin, and Iowa, we seek compassionate employees to further our reputation as an innovative leader committed to promoting independence, vitality, and well-being for those we serve.

We believe employees are the most important resource in our ministry and we are committed to an environment where employees are valued and empowered to make a difference. With over 6,300 employees and plans for continued growth, the development opportunities with us are virtually unlimited. We offer competitive wages, opportunities for advancement and incredible benefits like education assistance and nursing loan forgiveness.

If you have a desire to honor God by enriching the lives and touching the hearts of older adults, consider answering the call and join our team.



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